Returns within the United States

Return Policy

Something not just what you wanted – wrong size, color not quite what you expected?  No worries, just send the boots back to us in their original unworn condition (when you try them on, please do it on carpet), with original swing tags still attached, in the original shoe box and shipping carton within 30 days of their delivery and we will refund you the original purchase price.

Return Process

To keep things simple we offer refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want – just go to and start a new order.

To return the boots here’s what you need to do:


Put unworn boots and a copy of your invoice in the original shoe box and place in the shipping box (you can use the shipping box the boots came in). Ensure that you keep a copy of your invoice which was shipped with your purchase for your records.


To register and print your return label, click here.

Please note that you will need your website order number or invoice number when processing your return label. This information can be found on the invoice sent with your boots OR you can locate your website order number within your order confirmation email. 

Need help?

If you have questions or issues when undertaking this process please contact our United States Customer Service Centre on 1800 437 2526 (Toll free). Our customer service team is available 9:00am to 5:00pm Eastern Standard Time.

When will you receive your refund?

You will receive a full refund to your credit card or PayPal account within 5 business days of your boots being received at our warehouse.


  • You have 30 days from the day your item shipped to initiate a return.

  • Items purchased online at cannot be returned at any of our dealers. They must be returned directly to us as outlined above.

  • We only accept returns for items purchased at

  • All items must be received in their original, unworn condition and must include all original packaging or they will be refused.

  • A refund will be issued for the purchase price to the credit card or PayPal account that you used to make the purchase within 5 business days.

  • If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.


If you believe there is a fault with your boots and you purchased them more than 30 days ago then please go to our Warranty page for information on what to do.


Women's size guide
Men's size guide
Youth Girls size guide
Youth Boys size guide
Kids size guide
Safety sizes
AU Size US Men US Women
2 3 5
2.5 3 wide 5 wide
3 4 6
3.5 4 wide 6 wide
4 5 7
4.5 5 wide 7 wide
5 6 8
5.5 6 wide 8 wide
6 7 9
6.5 7 wide 9 wide
7 8 10
7.5 8 wide 10 wide
8 9 11
8.5 9 wide 11.5
9 10 12
9.5 10 wide 12 wide
10 11 13
10.5 11 wide  
11 12  
12 13  
13 14  
14 15